We aim to resolve any complaints quickly and efficiently, usually by communicating directly with the member of staff concerned. This may be by letter, telephone, or in person. Many concerns can be resolved at this stage, through clarification or the provision of information and it is anticipated that the vast majority of cases will be resolved at this stage. In the case of more serious concerns, it may well be wise to refer these directly to the Headteacher. Please see below for our general principles and our formally documented complaints procedure.
•An anonymous complaint will not be investigated under this procedure unless there are exceptional circumstances
•To allow for a proper investigation, complaints should be brought to the school as soon as possible.
• As far as is reasonable, a written response will take place within 10 school working days of the initial complaint being received by the Headteacher.
Please see below for the full complaints procedure as approved by Governors in January 2016