Complaints Procedure

Complaints policy

We aim to resolve any complaints quickly and efficiently, usually by communicating directly with the member of staff concerned. This may be by letter, telephone, or in person. Many concerns can be resolved at this stage, through clarification or the provision of information and it is anticipated that the vast majority of cases will be resolved at this stage. In the case of more serious concerns, it may well be wise to refer these directly to the Headteacher. Please see below for our general principles and our formally documented complaints procedure.

General Principles:

•An anonymous complaint will not be investigated under this procedure unless there are exceptional circumstances

•To allow for a proper investigation, complaints should be brought to the school as soon as possible.

• As far as is reasonable, a written response will take place within 10 school working days of the initial complaint being received by the Headteacher.

Please see below for the full complaints procedure as approved by Governors in January 2016

Term dates and holidays

Academic Year 2017/2018

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Well done George !

19th Mar 2018

Well done George White Y6 who yesterday represented Hartburn Primary School in the British Judo Sch...

1st Place for Beth

16th Mar 2018

Huge well done to Beth Sullock Y6 who came first in the recent cross country competition and will b...

Check out the tweet from Sunderland AFC showing Lee's visit to school last week as part of Careers ...

Olly is 2 today !

12th Mar 2018

Happy 2nd Birthday to our school dog Olly !