Complaints Procedure

Complaints policy

We aim to resolve any complaints quickly and efficiently, usually by communicating directly with the member of staff concerned. This may be by letter, telephone, or in person. Many concerns can be resolved at this stage, through clarification or the provision of information and it is anticipated that the vast majority of cases will be resolved at this stage. In the case of more serious concerns, it may well be wise to refer these directly to the Headteacher. Please see below for our general principles and our formally documented complaints procedure.

General Principles:

•An anonymous complaint will not be investigated under this procedure unless there are exceptional circumstances

•To allow for a proper investigation, complaints should be brought to the school as soon as possible.

• As far as is reasonable, a written response will take place within 10 school working days of the initial complaint being received by the Headteacher.

Please see below for the full complaints procedure as approved by Governors in January 2016

Term dates and holidays

Academic Year 2017/2018

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Thank you to everyone who donated produce, flowers or spent money at our first Harvest Enterprise F...

Six Y6 children took part in this years Primary Maths Challenge at Red House School. They ...

Paying our respects

10th Nov 2017

Hartburn Primary school was today represent by Y5 & Y6 pupils at the Remembrance Service at the...

Congratulations to our newly appointed Head Boy - Will Ferguson and Head Girl - Scarlett Laidl...